Refund Policy – Proppify

1. Subscription cancellations

You can cancel a paid Proppify subscription at any time from the billing area. Cancellation normally takes effect at the end of the current paid billing period, and you can continue using the paid features until that date.

2. Refunds

Subscription payments are generally non-refundable once a billing period has started. We may issue a refund or credit at our discretion when a duplicate charge, billing error, or material service problem has occurred.

3. Plan changes

When you upgrade or downgrade, Paddle may apply prorated adjustments according to the billing rules shown during the plan change. Upgrades may be invoiced immediately, while downgrades may take effect on the next billing period.

4. Requesting help

For a billing question or refund request, contact [email protected] with your account email, company name, and the relevant transaction details. We review requests individually and respond as soon as possible.